When You use our Platform, we collect and store Your personal information which is provided by You from time to time. Our primary goal in doing so is to provide You a safe, efficient, smooth and customized experience.
In general, You can browse the Website without telling us who You are or revealing any personal information about Yourself. In that case, You will be able to access all other information except such information which the Company in its sole discretion decides to require a login for, including browsing the online directory of medical professionals and healthcare providers and connecting, engaging in meaningful discussions in relation to the medical profession, networking and collaborating effectively including chatting or referring patients to each other, and keeping track on news and views in the medical world, created or aggregated on the Platform by Registered Users or the Company, as the case may be. Once You give us Your personal information, You are not anonymous to us. To avail the services offered on the Platform, You need to be eligible as per our Terms and Conditions and You will also need to register using our online registration form, where You may be required to provide us with information including Your name, date of birth, contact number, email ID, user ID, password, residence / place of business information and other personal information as indicated on the forms throughout the Platform. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website or Platform.
We may automatically track certain information about You based upon Your behavior on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our Users. This information is compiled and analyzed on an aggregated basis. This information may include (but not limited to) the information about Your computer, browser information, connection information, Your IP address, the URL that You just came from (whether this URL is on our site or not), which URL You next go to (whether this URL is on our site or not), and statistics of the pages viewed by You i.e. the links You click on the Platform, the number of times You access the page, things You view and other websites You open simultaneously while browsing on ours etc. If You are affiliated or registered with us then the personal information You provide, including name, address etc, allows us to inform You about updates or changes to services and terms and conditions of providing You the services.
We use Your internet protocol (IP) address to administer the Platform, to help identify You, and to gather broad demographic data. Your IP address contains no personal information about You.
If You choose to avail services on the Platform, we collect information about Your browsing or usage behavior. We also allow other Users to comment about matters shared or posted by You.
If You choose to post messages on any of our discussion fora, message boards, chat rooms or other message areas or leave feedback or comments for other Users whether by phone, email, letters or on the Website or the App, we will collect that information You provide to us and if need be aggregate. We retain this information as necessary to resolve grievances, provide user support, troubleshoot problems and show to various parties as indicators of Your credibility as permitted by applicable law.
We may also proactively request for Your feedback and testimonials to help us improve our services or about the services or conduct of other Users via online forms, post, email, phone, mobile or fax. We may also contact You to inform You about offers, news, information etc about the Platform and our services. If You do not wish to be contacted, please click here to indicate Your request for privacy.
Use of your information
Communications with other Users and invites
Communications you initiate through the Platform, such as a connect invitation sent to a User who is not a Registered User, will list your name, along with your current office/business address and phone/fax numbers in the message and such other information as may be required by the Platform from time to time.
Registered Users may communicate with one another using the relevant App feature. These messages may only be initiated between two Registered Users.
Internal Service Providers
Disclosures required by law
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect You and the community from bad actors. Therefore, in response to a verified request by law enforcement or government or regulatory officials relating to a criminal investigation or alleged illegal activity, we can (and You authorize us to) disclose Your name, city, state, telephone number, email address, User ID, history, fraud complaints without a subpoena. Without limiting the above, in an effort to respect Your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose Your personal information to law enforcement or government or regulatory officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss; or report suspected illegal activity. Further, we can (and You authorize us to) disclose Your name, street address, city, state, zip code / pin code, country, phone number, email, and company name to intellectual property right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity or protection of our own rights, property or security or that of others.
Security of Data
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ commercially reasonable security practices and procedures and current industry wide Internet security methods and technologies in compliance with Information Technology Act, 2000 and rules made there under.
If Your account is suspended or terminated, we reserve the right to destroy any of Your information without any notice.
Refunds and Cancellations
For an event / course registration, we don't handle refund on behalf of event / course organisers. But in case your payment fails, we support you by providing information and forward your request to payment gateway providers.
All payments to Curofy for events and course registrations are non-refundable. All cancellation requests must be reported to the event / course organisers directly. They can either process a refund directly to you or can process the refund to Curofy. After receiving the refund, Curofy will process the refund to the payment gateway / wallet used by you within 30 days.
Using other Users' information
By agreeing to the Terms and Conditions, You agree that, with respect to other User's personally identifiable information that You obtain through the Platform or through a www.curofy.com related communication or through the Platform database; the information shall be used for the purpose for which it has been collected and if requested by the other party or by us, You will permanently delete such information from the App, Your email box, phone storage, browser or any other application where You would have stored it.
Curofy mobile application (Curofy app) may also access metadata and other information associated with other files stored on Your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If You permit the Curofy app to access the address book on Your device, we may collect names and contact information from Your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If You allow Curofy app access to the photographs, audio clips and video clips, You may be able to use it to create content or upload the photographs, Videos clips and audio clips on the Curofy app to participate in case discussions and other related activities on the Curofy app as mentioned in this Policy or at the time of consent or collection.
Agreement by and privacy of Persons not having medical degree
Accessing or changing Your personally identifiable information
To protect Your privacy and security, we will verify Your identity before granting access or making changes to Your identification information. If You have registered or claimed Your profile on the Platform Your User ID and Password are required in order to access Your profile information. You have an option to change the password provided by the Platform. This User ID and password combination is for Your exclusive use and must not be shared with anybody else. It is Your responsibility to choose a password that can’t be guessed easily. When You contact our support center, Your identity would be ascertained by means prescribed by the Platform at the time of completion of registration or claiming and verifying the Existing Profile, if any. If You believe any information we hold about You is incorrect or incomplete, you should change, modify or delete such information to provide us the correct information.
Name and address of the entity collecting and retaining Your Information
Name and address of the entity collecting and retaining Your Information is 911 India Healthcare Private Limited, Registered Office: 26A, Pocket B, SFS Flats, Mayur Vihar Phase - 3, Delhi - 110096.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer:
Name: Mr. Santu Dey